Privacy Policy

Effective Date: April 24, 2025

1. Introduction

Welcome to Product Prodigy ("Product Prodigy," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website located at https://productprodigy.io (the "Website"), our associated Discord bot ("The Oracle Bot"), and any related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy and our Terms of Service (available here). If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data You Provide to Us:
  • Account Information: When you connect your Discord account to our Service via OAuth, we receive your Discord User ID, Discord username, and email address associated with your Discord account. We use this to create and manage your Service account.
  • Transaction Information: When you purchase a Membership or Credits, we collect information necessary to associate the purchase with your account, such as your Discord ID and details about the specific product purchased (e.g., tier, number of credits). This information may be passed as custom data to our payment processor.
  • Communications: If you contact us directly (e.g., for support), we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
  • Form Submissions: Information you voluntarily submit through forms on our Website (e.g., for webhook simulation, if used).
• Information Received from Third Parties:
  • Discord: We receive confirmation of your identity (User ID, username, email) from Discord when you authenticate.
  • Payment Processors: When you make a purchase, our third-party payment processor provides us with transaction confirmation details, subscription status updates (for Memberships), and confirmation that payment was completed. They may also return custom data fields we initially sent them (like your Discord ID) to help us link the transaction to your account. We do not receive or store your full sensitive payment card details.
• Information Collected Automatically:
  • Log and Usage Data: Like most websites and online services, we automatically collect certain information when you access or use our Service. This may include your Internet Protocol (IP) address, browser type and settings, device information, operating system, referring URLs, pages visited, links clicked, dates and times of access, and other usage details.
  • Bot Interaction Data: We may log interactions with The Oracle Bot, including commands used and associated credit consumption, primarily for service operation, billing accuracy, and improvement.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Please see Section 5 ("Cookies and Tracking Technologies") below for more details.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, maintain, and improve our Service.
• Process your transactions and manage your Memberships and Credit balance.
• Create and manage your account, including identifying you via your Discord login.
• Communicate with you, respond to your inquiries, provide customer support, and send you service-related notices (e.g., payment confirmations, subscription reminders, policy updates).
• Send you promotional communications, if you have opted-in to receive them.
• Monitor and analyze trends, usage, and activities in connection with our Service to improve user experience and service functionality.
• Detect, investigate, and prevent fraudulent transactions, security incidents, and other illegal or prohibited activities.
• Comply with legal obligations and enforce our Terms of Service.
• Personalize your experience on the Service (e.g., showing your current membership status).

4. How We Share Your Information

We do not sell your personal information. We may share information we collect about you in the following circumstances:

• With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf. This may include: Payment processing, Cloud hosting, Data analytics, Customer support tools, Database management, and Communication platforms (like Discord). These third parties are contractually obligated to safeguard your data.
• For Legal Reasons: If required by law or to protect rights and safety.
• Business Transfers: In case of merger, acquisition, or asset sale.
• With Your Consent: When you explicitly agree to sharing.

5. Third-Party Payment Processing

We use a third-party payment processor to handle payments for Memberships and Credits. When you make a purchase, your payment information is provided directly to the payment processor.

• We share necessary transaction information (such as order details, your Discord ID as a custom identifier, and potentially your email address) with the payment processor to facilitate the transaction and link it to your account.
• We receive confirmation data from the payment processor upon successful (or failed) payment, including subscription status and custom identifiers, but we do not collect, receive, or store your full credit card number or other sensitive financial details.
• Your payment information is subject to the privacy policy of the third-party payment processor. We encourage you to review their privacy policy to understand how they handle your data.

6. Cookies and Tracking Technologies

We use cookies (small text files placed on your device) and similar technologies (e.g., web beacons, pixels) to ensure the Service functions properly, analyze usage, and remember preferences. You can control cookie settings through your browser. Refusing cookies may impact Service functionality.

7. Data Security

We implement reasonable security measures designed to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we will delete or anonymize your data according to our policies.

9. Your Data Protection Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, request data portability, and withdraw consent. To exercise these rights, please contact us at contact@productprodigy.io. We may need to verify your identity. You also have the right to complain to a data protection authority.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of your own, including the United States, where data protection laws may differ. We take steps to ensure your data is treated securely and in accordance with this policy.

11. Children's Privacy

Our Service is not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us. Users making purchases must be 18+ (per Terms of Service).

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "Effective Date". Material changes may be communicated via the Service or email. Please review this policy regularly. Continued use of the Service after changes constitutes acceptance.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: contact@productprodigy.io